Gold’s Gym
Marketing designs for an international fitness brand, spanning social media, web banners, posters, and standees.
A flight compensation platform helping passengers navigate claims for delays, cancellations, missed connections, and denied boarding.
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Project overview and services
An accessible claims journey that helps passengers understand their options, submit flight details, and follow the progress of a claim.
- User experience strategy
- UI / UX design
- Claims workflow design
- Design system
- Web development
05services delivered
The challenge
Simplify a complicated compensation process and connect submission, tracking, and support in one experience.
Challenges to address
Explain the process in accessible language.
Improve navigation and claim submission.
Connect disconnected steps in the passenger journey.
The solution
A responsive interface guides passengers through flight details, claim submission, and account tracking with clear support along the way.
How we solved it
Build a clear flight-details entry flow.
Bring claim progress into the account experience.
Apply consistent visual patterns throughout the journey.
Brand style guide and components
Consistent typography, colors, and form components make the claims journey recognizable from the first enquiry to account tracking.
